Refund & Shipping Policy

Shipping

Orders ship across Canada. Processing usually takes one to three business days, with delivery typically following within a further three to seven business days depending on your province and carrier conditions. Remote areas may take longer. Tracking details are emailed once the parcel leaves the warehouse.

Returns

Return windows, condition requirements (for example unopened bottles) and return shipping responsibility are set by the official seller and shown at checkout. Contact their support team before sending anything back so a return authorisation can be issued.

Refunds

Approved refunds are issued to the original payment method, usually within five to ten business days of the returned goods being received and inspected. Shipping charges may be non-refundable. We do not process payments and therefore cannot issue refunds ourselves.

Damaged, Missing or Incorrect Orders

If your parcel arrives damaged, incomplete or incorrect, report it to the seller within seven days of delivery with photographs and your order number so a replacement can be arranged.

Cancellations

Orders can generally be cancelled only before dispatch. Contact the seller immediately if you need to cancel or change an order.